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Giant Food Stores

Giant Food Stores

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What is your customer experience with Giant Food Stores?

Giant Food Stores Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Giant Food Stores has 2.7 star rating based on 431 customer reviews. Consumers are mostly neutral.

  • 43% of users would likely recommend Giant Food Stores to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, I like the store, Attune to community needs.
    Cons: Poor customer service, Poor management for customer service incidents, Customer service attitude.

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Media from reviews

Giant Food Stores - Poor quality items at very high prices.
Giant Food Stores - Poor quality items at very high prices. - Image 2Giant Food Stores - Insects in your boards, head lunchmeat, deli lunchmeatGiant Food Stores - Insects in your boards, head lunchmeat, deli lunchmeat - Image 2Giant Food Stores - Insects in your boards, head lunchmeat, deli lunchmeat - Image 3Giant Food Stores - Insects in your boards, head lunchmeat, deli lunchmeat - Image 4Giant Food Stores - Bad tasting fresh food
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Top Giant Food Stores Reviews

Positive Review

"I really like giant! I wish the one in Dilworthtown town would bring back the lemon poppy seed muffins and stop putting the sugar on top of most of their muffins!!"

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I love shopping at giant the employees go above and beyond to help their customers they are very friendly I just wish they would Please stop putting sugar on...

Critical Review

"Racial profiling in the store"

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On numerous occasions, managers, "store sub par security" aimlessly follow BLACK customers under the assumption there is some nefarious action is taking place....

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Anonymous
map-marker Glen Mills, Pennsylvania

I really like giant! I wish the one in Dilworthtown town would bring back the lemon poppy seed muffins and stop putting the sugar on top of most of their muffins!!

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I love shopping at giant the employees go above and beyond to help their customers they are very friendly I just wish they would Please stop putting sugar on the muffins and bring back the lemon poppy seed ones . Thank you

Thank you

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User's recommendation: Shop at giant

Matea Puo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Harmony, Pennsylvania

Terrible customer service

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I order online and pick it up. Ordered last week and found their coolers were down.

They only had syrup to offer out of my order. Called and said it wasnt worth coming for it, so canceled. It was Wednesday and its Saturday and didnt give me back my refund for the order still. Called customer care and they were no helpsaid Ill get my money back Monday or Tuesday.

5 days to refund. Ill never buy from them again.

Also always tying to rip you off with prices. Check your slips!

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User's recommendation: Stay away from Giant

Anonymous
map-marker Laurel, Maryland

Racial profiling in the store

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On numerous occasions, managers, "store sub par security" aimlessly follow BLACK customers under the assumption there is some nefarious action is taking place. I have had it with this store and the company.

They communicate with their wireless headsets and earbuds while tracking customers from the parking lot, throughout the store, until checkout. It is intrusive, unprofessional, immoral, and I would add a form of discrimination and harassment. I will not accept this treatment any longer and will record, report, and pursue my future interactions to substantiate my experience without any doubt and hold the corporation accountable. This is unacceptable.

Their employment selection process and tactics are below standard not aligned with their corporate mission. All we want to do is shop for our families and PAY FOR OUR GROCERIES IN PEACE WITHOUT BEING SURVEILLED AND HARASSED!

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User's recommendation: buyer beware

1 comment
Guest

Same story, different day.

Aubree B Mbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scamming For Money

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Grocery foods are too expensive, and they are scamming for money at Giant. Their food is also always outdated or moldy and is trying to make you get sick, which is a health risk. Either this business (along with high grocery stores) needs to stop raising prices, or else I want this company sued.

View full review
Loss:
$31
Cons:
  • High prices

Preferred solution: Giant to either close business forever or stop raising food prices again.

User's recommendation: Sue the Giant store for health risks and high prices asap.

Delon Xec
map-marker Philadelphia, Pennsylvania

As an employee, I've had trouble with this app, more times than I could count.

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There are a few of us that were kicked out of the app for no reason. Now I can't get into my account.

I have the sign in info saved to my phone. It keeps saying it doesn't match the info I provided. It keeps telling me to send a link for my password and lost user name. But I never get an email.

It's been 90 minutes, and no email. I checked spam too

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User's recommendation: Don't use the app

Anonymous
map-marker Sunbury, Pennsylvania

Inedible cakes.(woopie pies)

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The sugar was SO high that you could not eat them. I threw them away.

These things are to be lightly sweetened. Not to the point where it is poison.

What is wrong with your bakery? Never again.

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Featured
DT T Qtx

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Verified Reviewer
| map-marker Upper Moreland, Pennsylvania

Poor quality items at very high prices.

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Giant Food Stores - Poor quality items at very high prices.
Giant Food Stores - Poor quality items at very high prices. - Image 2

$2 for a plastic-wrapped bunch of sub-standard celery. $4 for a slightly better bunch.

Bruised and sad-looking fruit. 1 lb of bacon, very artfully packaged, turned out to be 12 oz of fat and 4 oz of meat, so thinly sliced I could not separate it.

So salty, I had to throw it away. Shame on Giant for perpetrating this scam.

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Pros:
  • I see no advantages to shopping at giant
Cons:
  • Poor quality higher than usual prices they hide poor quality so you cannot see it upon first glance old self checkout machines

Preferred solution: Honesty and integrity instead of sky-high prices and hidden faults.

User's recommendation: Choose another store.

Zonia Qfl
map-marker Slatington, Pennsylvania

Lousy Check out services , and Price Gouging Walnotport Pa Giant.

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Walnutport, Pa. Giant Self Checkouts are always broken or malfunctioning.

Price gouging in many areas. Items with Lower Price signs with extremely small lettering stating Lessor price will be caluclated if Spending exceeds $25.00 or more.

Items Out Of Stock on a daily basis! Workers are friendly and recognize these problems.

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User's recommendation: New Management would be a good start!

Jakaylah Uzx

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Verified Reviewer
| map-marker Mahoning, Pennsylvania

All stores/ self checkout/self service

I just want to express my extreme dissatisfaction with self check- out/self- service lines- after working a ten hour day, I do not want to go to the packed grocery store, with 3 cashiers working , and the rest of the lines being self - service- I do not want to then work scanning and packing my $250 order, at the grocery store, and, bringing my own bags, these areas are not large enough to set up your bags- ITS SUCH *** I'm sure this company makes enough money , so I don't have to work at your stores after leaving my own job, and I'm not even getting paid, yeah I know you deliver home orders, which I've done, worst produce picked, forgot items...- its a public disservice, because corporations are to cheap and lazy to work for the public...-- also, there were plenty of other dissatisfied customers around me complaining about this utter ***

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Pros:
  • Easy navigation
Cons:
  • Not enough cashiers
  • Too many self service lines

Preferred solution: Apology

2 comments
Guest

Americans would hate it in Europe. Whether it self-service or the cashier is checking you out, everyone bags their own groceries.

It has always been like that, so it's kinda funny to me to hear Americans complain about bagging their own groceries.

You should go to a different store (don't go to Aldi or Lidls - these are German chains and you will be expected to provide your own bags and bag your own groceries) or go on your day off. Also, consider not doing a large shop at one time.

Guest

You need to go to the other grocery store that operates as you like. Giant obviously doesn’t work for you.

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Arun G Suh

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Verified Reviewer
| map-marker Danville, Pennsylvania

Very rude Giant manager Christine

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I clipped a digital coupon for Honey Crisp Apples. At the self-checkout, the coupon was not taken off.

The cashier tried to help but was unsuccessful. She called the manager, Christine. Christine asked the cashier to subtract the cost of the coupon from the full price. I told her the calculations were incorrect.

She started to raise her voice, and I showed her the calculations. She raised her voice and told me I was not listening and did not understand - that she was about to issue a coupon.

I was so taken aback by her rude behavior that I left my order and walked away. She was brazen enough to tell me to leave her a bad review.

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Pros:
  • Most at the store are fine
Cons:
  • One employee lost my business

Preferred solution: Apology

User's recommendation: do not go to the Giant Store near closing time. They have some very unhappy employees.

6 comments
Yassin Otd

There is a.man. He also uses the name Zachary.

He keeps giving me a thumbs down because I hurt his feelings. He is from Canada and talks about forcing himself onto his own grandma.

Guest
reply icon Replying to comment of Yassin Otd

You are the childish one, constantly worried about getting a thumbs down on a complaint site. No one over 12 would be worried about something so ridiculously petty and insignificant.

You have a lot of growing up to do. Zachary didn't give you a thumbs down; he's rarely on this site.

You are seriously lacking common sense if you think everyone named Zachary that lives in Canada is the same person. And, no one, literally no one talking about their daddy doing inappropriate things except you.

Arienne Mwl
reply icon Replying to comment of Guest-2600408

The only one acting like a child is you. Also if you think that you use is under 12 why you say you want to take a bath together.

You're the one acting like a 6-year-old. Learn how to read he's not saying he's offended by the thumbs down. He said it was childish to give someone a thumbs down because you got your feelings hurt.

You are a liar. Your parents need to use the whip on you for lying.

Yassin Otd

You sound childish. Just because you did not get what you wanted does not mean you were treated rudely.

Guest
reply icon Replying to comment of Yassin Otd

Stop skipping your therapy appointments.

Marquise Ndx
reply icon Replying to comment of Guest-2600409

You

View more comments (5)
Varina Rhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reading, Pennsylvania

Compliment

Lynette Geoff and Renee went out of their way to get me the product I was looking for. The store was very busy but the care and service provided to me was stellar. Thank you Lynette Geoff and Renee!

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Resolved
Cynthia M Gbj

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Verified Reviewer
| map-marker Whitpain, Pennsylvania

Resolved: Bad chicken

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I had a benefit card, and they said it couldn't be returned. They said I needed to get in touch with Aetna.

Their products are outdated sometimes.

I just moved to the area. Unbelievable!

View full review
Loss:
$30
Pros:
  • Prices
Cons:
  • Reputation not good and especially here

Preferred solution: Full refund

User's recommendation: Don’t go to Giant Blue Bell PA store #609

1 comment
Marek R Fzk

Ja też poproszę

Tracey Fhc
map-marker Reading, Pennsylvania

I work there

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Giant Card. My phone number is hooked to a card of a person who formerly owned the phone.

I am an associate at Carlisle Pike Giant as a cashier and i need a card immediately and if not within a week Id like my right to have the $25 owed as it was for Christmas and what not.

I also have not been getting my associate discount as promised. I am extremely upset right now.

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Anonymous
map-marker Reading, Pennsylvania

I work there and am not given the promised benefits

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Giant Card. My phone number is hooked to a card of a person who formerly owned the phone.

I am an associate at Carlisle Pike Giant as a cashier and i need a card immediately and if not within a week Id like my right to have the $25 owed. I literally have no received my associate discount and literally half of my paycheck is going to any form of food since I literally have no other option.

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Paullette Nrs
map-marker Monroe Township, Pennsylvania

Absolutely horrible. 8 have been so frustrated to tears as anger completely waste of time. The so is horrible they have no regard to the fact that it takes extreme patience and loads of time.

Giant has been a nightmare terrible nightmare I sware if I could get Tillamook ice cream any where else. They have not once successfully delivered w order to my *** The proceed to charge me for all of the fees and delivery after a month if choice pass. They have taken n list my 3700 points they cause me hours of INCONVIENCE and now missed sales. Yell the customer care even yelled at me n hung up on me even though after three yrs I got a kind person to answer but even then she was limited to what she could do I ordered 353cdolkarsvif groceries on 4/28 they took money n didn't deliver groceries that was with 37cgrocery dollars plus 10 dollar coupon plus all other coupons no vanished along with item I truly needed. Id reorder but why no points n no money all of it is pending ever coming back heck I'm still waiting on a 74vdollar refund from March. Points is one call then sales another and orders yet another accounts another. How I the heck I mean I literally start at 630am to order groceries and I always end up having to get through instacart. No problem with that except not same offers and prices plus expensive. I mean it's outlandish 3700 points that's a lot for an 81 year old woman now I get for third week in a row completely screwed. It's *** plus they literally jack you ya buy 2p items to get a bonus and outta or short 1 on their end n it's too much of a hassle to grab one item to make 20 your like what the heck. Plus I forever getting sushi but truly the wasabi doesn't even cover or piece.

I'm truly disappointed. I needed toothbrush, I needed my groceries, I need my dollars. I need my time I wanted cracker barrel cheese at 2.50band my beverages I sale n my Capefod Codchips , Bai waters, Snapple elements and basically all my *** now not in sale points wiped out n gone. Trulyit went up 171 dollars ..dahh ya took 353... WHERE I must wait 5bto 7vdays...ya didnt ecen deluver or oack a bag if f9id ya shoukda saud screwcyou were 9t fiking yourorder n bever charged the card. Truly why in GodAfter extensive so trouble n messed up order n the guess didn't feel like delivering or something despite that I sat out front waiting for the order, several hours later called instacart cause no place Giant can be reached , they assure me themselves driver but they cant do anything i mean what the heck so then morning 4/29 get literally SCREAMED At With ATTITUDE. I have a PhD and I've been through lots of low end jobs and many public ones and the brutalized ran ragged waitress, bartender, life guard, teacher... My world Instantaneously FIRED ON THE SPot while EMPLOYER WOULD HAVE BEEN MAKING A Big DEAL N ALL AMENDS That Attitudes BEEN rewarded 8n y mind n im paying for it. PRESENT. I wish 8 could wash mouth OUT With SOAP N STICK in timeout Until A SPOT WAS OPEN IN Obedience School.

IM SO Flustered AND SO Disappointed CAUSE I LIKE GIANT .A FIXED INCOME AFTER WORKING MY ENTIRE LIFE IN A Standalone MUCH LOST SOCIETY.

Customer ALWAYS RIGHT YEA Right HECK I GOT AN Animated System Triggering ME Y TE TOME I GET T Thankful THAT I HAVE A NORMAL Zone CAUSE B Crippling IM Homebound At Present AND NEED TO RELY IN A Faulty TIME Ongoing, Dysfunctional, "NO COMPLETION TO PRESENT" AND This they call ";SERVICE"

I need to hire someone to literally call n cleanup there ess cause I do sinking over the to. 50hrsr oreand not a darn bite of food just close to 509binbuole while spending over 1800 in the store in 45 days with instacart. I don't want the shot this week or the sales prior to last week I want the sit I frustratingly wasted 3veays on so and the 3700 points applied and so on n so forth but im 6 days in and sux literally beautiful day gone wasted sun up n down to attempting their SERVCE to correct THEIR SEVERE VICE ON MY LIFE WALKET TIME HEAL5HN NIW MOREVTIME.

MY APOLOGIES FOR ALL THE Words I Done FEEL LIKE FIDING THEM N FIXIG THEM. A DON'T LINE THE HASSLE OF DECIPHERING THEM RIGHT. AND PLEASE MAKE ALL OF YOUR TIPS AND ALL THE FEES POSSIBLE AND I'LL BE SURE TO MAKE SURE THAT I DON'T EVEN PROVIDE A KEY TO DECIPHER. DON'T GIVE UP MAKE SURE THAT YOU CAN GET ALL THE WAY THROUGH IT THEN CALL ME REPETITIVELY AND I'LL GET TO SEND YOU TO 50 DIFFERENT DEPARTMENTS. I MEAN WHAT THE *** DUDE NOTHING LIKE HAVING FOUR PEOPLE OVER WAITING ON A GROCERY ORDER AND NOT HAVING ANYTHING TO COOK THEM BECAUSE YOU KNOW THEY SCREW UP ALL THE TIME LITERALLY MY NOTE SAYS SORRY TO THE DRIVER DON'T WORRY I HAVE YOU CUZ I DON'T PUT A TIP IT UNTIL MY GROCERIES GET HERE AND I SEE WHAT KIND OF SHAPE THEY'RE IN. BUT LITERALLY IT STATES THIS APP SUCKS SO BAD IT'S A SHAME THEY'RE THE ONLY ONES THAT HAVE MY TILLAMOOK ICE CREAM. DON'T WORRY DRIVER I GOT YOU. WHEN I FIRST PUT THAT UP THE GIRL THAT WAS DELIVERING MY GROCERIES SHE JUST CRACKED UP LAUGHING SHE'S LIKE I LOVE THE BIG THING THAT COMES UP OVER THE SCREEN I'M LIKE REALLY IT DOES!

I STARTED OUT WITH OH MY GOSH THIS IS AWESOME I'M NEVER GOING TO HAVE TO GO TO A STORE AGAIN TO THE POINT WHERE I CAN WALK WITH MY WALKER GET MY GROCERIES WALK BACK HOME WITH MY WALKER PUT MY GROCERIES AWAY MAKE DINNER AND THE AMOUNT OF TIME THAT IT TAKES ME TO EVEN USE THEIR APP THAT I DON'T GET MY GROCERIES I DON'T HAVE MY COUPONS PROPERLY APPLIED THEY OVERCHARGE MY CARD THEY DON'T WANT TO REFUND ME FOR 5 TO 7 DAYS THE SALES ALREADY OFF AND OVER THEY WIPE OUT ALL MY POINTS I HAVE NOWHERE TO CALL WHEN I DO GET A PERSON TO CALL I'M ASKING WHY DIDN'T I CALL THEN I DON'T KNOW YOUR DELIVERING MY GROCERIES FROM 7-DAY WHY DO YOU CLOSE AT 4:00 I MEAN THAT'S ONLY ONE OF THE FIVE PLACES I GOT TO GO THAT'S IF I'M NOT BEING BRUTALIZED ON THE TELEPHONE BY THEIR EMPLOYEES. LIKE LITERALLY I FEEL LIKE I SHOULD HAVE A $500 GIFT CARD FREE SERVICE FOR A FREAKING YEAR. AND I'VE ALREADY CALLED TILLAMOOK ICE CREAM I MEAN OREGON IS WHERE I GOT MY PHD I KNOW THAT GOES SO WELL TILL LUKE ICE CREAM I HAVE ALREADY CALLED AND TRIED TO ASK THEM IF THEY COULD SEND ME MY ICE CREAM TO MY HOUSE IF THEY CAN SEND IT TO GIANT I WOULD BUY IT BY 5 GALLONS IN A SHOT. THEY PROCEEDED TO LET ME KNOW THAT THANK YOU VERY MUCH ICE CREAM I SAID I LOVE YOUR ICE CREAM I LOVE YOUR BUTTER I LOVE YOUR YOGURT I LOVE YOUR CREAM CHEESE I LOVE YOUR CHEESE I LOVE HIM I SAID I'M SO TERRIBLE I SAID IF THERE'S A CLASS OF THE SCHOOL KIDS COMING I SAID SOMETIMES I MIGHT PUT IN FRONT OF THEM FOR MY CHEESE OR MY ICE CREAM AND I SAID THAT I NEED PICTURES AND EVERY SINGLE ONE OF THEIR LITTLE PROP UPS THAT THEY HAVE TO SHE STARTED CRACKING UP LAUGHING.

IT'S TRULY THAT DAMN GOOD BEST ICE CREAM EVER, shh puts B&J on a lower shelve. ID NEVER GO THROUGH IT FOR SURE, BUT I TRULY SCRAM FOR ICE CREAM, CAUSE I DONT HAVE IT. oh lordy the week it was on sale for 4$ oh PISSED ! I pay 6.99 through instacart plus fees plus tip plus all of it. GIANT YOU COMPLETELY SUCK SO BAD. I've been shopping for many years prior your location now n even prior arrival to my town 30yrs faithful despite the flyer. I'm to old to be dealing with this.

Help help help any easier way to have them rectify situation. Sorry super venting!

Please TRY TILLAMOOK THEIR A FAMILY FARM and TRULY WONDERFUL BUSINESS. PLUS THE CREAMIEST BEST TASTE LIKE AS IF WE MADE IT HOME STYLE WITH ANTIQUE CHURN! white chocolate raspberry n MARIONBERRY! HAPPY COWS..EVEN WOULD SAY "BOOO BOO BoooooGIANT!"

BOOO GIANT,

By the way the whole time IM YYPING THIS NOVEL...AT 81asvwell as Technically challenged STILL ON HOLD! IM NOT SURE IF THEY REALUZE THAT I NEED TO EAT. HMMM

View full review
Loss:
$353
Pros:
  • Products that i purchased
Cons:
  • Too many

Preferred solution: Apology

Anonymous
map-marker Columbia, Maryland

BEWARE!!

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I grew up on Giant!! When it had high standards!!

Quality products !

BUT NOW AS AN ADULT COME TO FIND OUT THEY HIRE & CONTINUE TO EMPLOY CLASS A DRUG!!!USERS, ADDICTS & DEALERS !!

This is the kind of filth handling your food products and care!!

Needless to say my dealings with them are bare minimum!! I hardly ever use GIANT

THEY NO LONGER HAVE HIGH STANDARDS OR REG TEST THERE EMPLOYEES EVEN WHEN MADE AWARE OF THERE DRUG USE!!

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User's recommendation: BEWARE

About

Related Companies

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Summary

Giant Food Stores is a retail chain operating across Pennsylvania. The company has more than 90 years of experience in grocery retail and over 200 stores. In addition the company provides online shopping opportunities and delivery. The range of products is represented by a family of brands including: Simply enjoy, Smart Living, Always My Baby, Etos, CareOne etc. The retail chain accepts the following payment methods: cash, credit cards, checks, electronic Benefits cards, check cards etc. Giant Food Stores provide a range of benefits for customers: coupons, bonus cards, gas saving programs.

Giant Food Stores reviews and complaints

Giant Food Stores is ranked 67 out of 1479 in Food Stores category

Area Served

USA

Payment Methods

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