Giant Food Stores Reviews

Subject: Formal Complaint Racial Profiling Incident at Giants #6549 (10** ** S Broad St, Philadelphia) on [date]

To Whom It May Concern,

I am writing to file a formal complaint about a deeply disturbing incident that occurred at your Giants store #6549, 1001 29 S. Broad Street (Broad & Washington Ave), Philadelphia, PA 19147, on Thursday, 08/06/2026.

My 17-year-old son entered the store and picked up a $3.99 container of cookies. A male employee approached him and, without cause, demanded the cookies be taken from my son and declared he would take them up front. My son told the employee he intended to pay; instead, the employee insisted my son hand the item over. My son was not suspected of shoplifting, has never been in trouble with the law, and was simply shopping. We believe this treatment was racial profiling and discriminatory.

I spoke to a store manager at the time who said the matter would be taken care of. That response is not acceptable. I demand:

A formal apology to my son from the employee who confronted him.

A full investigation into this incident, including a review of surveillance footage and witness statements.

Appropriate corrective action and training for staff to prevent racial profiling and discrimination.

A written response to me within 10 business days outlining findings and actions taken.

I have been a customer of this store for years and spend my hard-earned money there. After this incident, my son is shaken and unwilling to return. I hope you will treat this complaint seriously and take meaningful action to ensure no other customer is mistreated this way.

On 1.15.2026 I placed an order including but definiitely not limiting for their brand of diet tonic water, for 10 l liter bottles of same. THiIS is an item I must keep on hand for a chronicle medical condiition.

aid order arrived about 1.16.2026 about 11.49 am. However, only 1 liter bottte was delivered to me, which I do not consider to be the fault of the driver. I placed a call to the customer "care" number of 1-80*-***.4268 to see what was going on. I spoke to a CSR named *** - no surname was provided nor my request to speak to a supervisor accommodated upon my legitimate request, never mind the full charge for my order including the 9 missing bottles of diet tonic water were convieniently charged to my Visa card.

Absolutely NO resolution was offrered or provided to me, despite the fact that I've been a loyal GiANT custtomer for at least gong on 16 years now.

This lack of abseence to diet tonic water is apt to have an adverse affect on my health and well being, especially given that I'm practically a senior cititzen with various heath issues Your immediate attention and positive response are greately appreciated. Thank you!aorprpro

I suggest never trying to order a physical gift card from Giant Food Stores to be shipped. First of all, it took me four tries to even order one because I wasn't passing some 'security checks' when my card was fine and had the funds.

Then I got an email saying I could try again for the next three days, and then it worked. Why do I only have three days though? Why couldn't or why can't I order one whenever I want? But then, after twelve business days of waiting and one day before the recipient's birthday, I had to call and complain that it hadn't been delivered, and they refunded my money when it said five to seven business days on the website, but then she said ten over the phone and it got to twelve.

I called customer service to try to find out where the card was and was transferred over a period of two hours to eight numbers and nobody could help me. 'We don't have access to those details.' You can't tell me not one person couldn't look up my order info and tell me what was going on? I even accidentally got transferred to corporate, and they were clueless. If not a soul in the company can help me, how was I supposed to help myself?

It was a lose-lose situation from the start, but I tried to have faith to no avail. I don't care if I sound like a ***, but educate your staff to do better, give them access to details they need if you are going to hide them from the customer. I was 1) never asked to make a Giant account, 2) never asked about or given a tracking number. Nobody in the company could give me any info on tracking, and I was never offered.

Customer support should be able to help customers, no???

I will never spend a dime of my own money with this company again because of how much time of mine was wasted, tears shed from frustration, and I will encourage others not to shop at this greedy corporation that has no problem taking money from people and then not delivering when promised. Change the website information to reflect the truth then.

I have utilized the Giant food store habitually over the last couple of years because of its closeness to my home. But it has become more and more evident that their prices are inflated, and in fact, they *** their customers compared to Walmart and other competitive grocery stores.

Take a moment and compare prices at Giant with Walmart; you will find 50 cents or more price differences on most commodities. Giant also constantly targets its customers at checkout with donation prompts. What seems on the surface as charitable interventions is, in fact, an evil corporate public relations scam where Giant collects these donations and then uses them for their own PR purposes and also, most probably, to reduce their tax burden when in fact it is another way they make their customers pay more for using their stores. They do have a loyalty rewards program, but with closer analysis, a customer will only get mere pennies back while the store is jacking up their prices on their commodities.

Beware of using Giant if you are trying to save any money. Walmart may be a global entity, but they do not act like they are really doing something special for their customers while Giant uses clever PR ploys to make their customers pay significantly more at checkout.