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Contact Giant Food Stores Customer Service

How to Reach a Person at Giant Food Stores

Verified Contact Information

Toll-Free Number:

  • 1-888-814-4268
Call Now

Customer Service:

  • 1-888-263-1605
    Customer Receivables
  • 1-717-246-7137

Legal:

privacyoffice@giantmartins.com
Privacy Inquiries
info@giantfoodstores.com
optout@giantfoodstores.com
Opt-out of Marketing Emails
Send Message

Giant Food Stores Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Giant Food Stores Phone Number
1 (888) 814-4268
Average Hold Time
00:03:46
Average Calls duration
2 minutes
Most Popular Giant Food Stores Email Address
info@giantfoodstores.com
Giant Food Stores Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
View full overview

How to Contact Giant Food Stores?

Giant Food Stores does not offer a dedicated Giant Food customer service through their app. However, you can still contact them through other channels. For inquiries or assistance, you can visit their official website and navigate to the "Contact Us" page. There, you will find various contact options such as phone numbers, email addresses, and a customer feedback form.

The Giant food corporate office address is 1149 Harrisburg Pike, Carlisle, Pennsylvania 17013, United States. This address serves as the headquarters for the company.

To contact the customer care department of Giant Food Stores, you can dial 1-888-814-4268. If you have questions specifically related to GIANT Direct or home delivery, customer care is available every day from 7 AM to 10 PM ET.

For all other customer care inquiries, the operating hours are Monday to Friday from 8 am to 7 pm ET, Saturday from 8 AM to 5 PM ET, and closed on Sundays. If you need assistance regarding customer receivables, you can reach them at 1-888-263-1605 during Monday to Friday from 8 AM to 6 PM ET.

Giant Food Stores does not provide a 24/7 customer service number. However, if you have an urgent issue, you can visit their Contact Us page and utilize the "Chat with Us" option for immediate assistance.

Alternatively, you can fill out a form with your details and describe the issue you are facing. A representative from Giant Food customer service will then contact you as soon as possible to address your concern. These options ensure that your urgent matters can be promptly attended to by their customer service team.

PissedConsumer Club

Contact Information

Giant Food Stores Website:

Giant Food Stores Help Center:

Corporate Office Address:

The GIANT Company
1149 Harrisburg Pike
Carlisle, Pennsylvania 17013
United States

Other Info (opening hours):

Customer Care Hours (ET):

Monday - Friday: 8:00am - 7:00pm

Saturday: 8:00am - 5:00pm

More contact details

How Customers Rate Giant Food Stores Support?

4.2 / 5
Good

Based on 1.6K calls to Giant Food Stores customer support through PissedConsumer.com and 11 survey responses.

Total Calls
1.6K
Avg Call Duration
02:24
Issues Resolved
15%

Why Customers Call Giant Food Stores?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 29%
  • Product/ Service 14%
  • Request for Information 9%
  • Account 9%
  • Cards 7%
  • Employment 7%
  • Payments and Charges 7%
  • Shipping and Delivery 6%
  • Staff 6%
  • Website/ Application 3%
  • Activation/ Cancellation <1%
  • Refund <1%
  • Return/ Replace <1%

Customer Inquiries & Issues

29%
  • "Carrageenan"
  • "Click and save"
  • "My points for my gas disappeared"

Product/ Service

14%
  • "Complaint against female manager with glasses at the Broomall giant"
  • "Problem with emergency cancellation"
  • "The commute in the store is broke .I would like to cash in my rewards"

Request for Information

9%
  • "I have a question regarding digital coupon"
  • "About a pick up at giant"
  • "Asking about applying to a future location"

Account

9%
  • "Can't sign into app"
  • "Giant gas is telling me I have to use call my rewards points"
  • "Gas rewards"

Cards

7%
  • "Adding an old bonus card to my account"
  • "Someone is using my bonus card"
  • "Get id # for card"

Employment

7%
  • "W2s"
  • "My W2. I don't get it yet"
  • "Apply for job"

Payments and Charges

7%
  • "Coupon question"
  • "Need to delete debit/credit cards and put correct number in"
  • "Missing invoice"

Shipping and Delivery

6%
  • "Trying to order for delivery"
  • "Once again didn't deliver full order"
  • "Did not receive a credit I was suppose to get"

Staff

6%
  • "customer service"
  • "Rude associates, no help with problem"
  • "Customer service complaint, injury"

Website/ Application

3%
  • "application"
  • "App not working"
  • "Website"

Activation/ Cancellation

<1%
  • "Cancelled online order"
  • "Activate giant bonus card"
  • "To cancel delivery"

Refund

<1%
  • "Refund"
  • "Refunds"
  • "Not refunded my pick up order"

Return/ Replace

<1%
  • "Need to change credit card payment account"
  • "My gas points are not correct"
  • "Change to gas rewardd"

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