Contact Giant Food Stores Customer Service
Giant Food Stores Phone Numbers and Emails
Toll-Free Number:
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(888) 814-4268
Customer Service:
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(888) 263-1605Customer Receivables
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(717) 246-7137
Giant Food Stores Emails:
How to Contact Giant Food Stores?
Most Popular Number:
| Total calls: 1 107 | Issues resolved: 54 | Last call: Jul 9, 2025 |
Giant Food Stores Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Giant Food Stores Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Giant Food Stores is 8888144268. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Giant Food Stores may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Giant Food Stores Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Giant Food Stores is 8888144268. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Giant Food Stores may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Giant Food Stores mainly because of product/ service, request for information and account.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Giant Food Stores is info@giantfoodstores.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Giant Food Stores Website:
Giant Food Stores Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 7:00pm (ET)
Saturday: 8:00am - 5:00pm (ET)
Giant Food Stores Customer Service Reviews
Giant Riverwalk, Philadelphia, PA:
I had a horrible experience in that store after having shopped there since they opened. On Monday, I went there after I left the office and finished working out at the gym.
I live nearby. After I paid for my purchases, two young, very skinny black men approached me and demanded I open my bag while they checked my receipt. After they realized they had made a mistake, and after I told them they should make sure someone is a shoplifter before approaching them, they both literally ran off. I walked to customer service, near the escalators, to ask a manager what just happened and why.
The clerk was off-putting, telling me the managers, Jessica and Mike, were unavailable. The one skinny black man who had accosted me came over and stood there staring at me while I was waiting for a manager who never came. Then he walked off. The location is great, but the level of help working there is out of their element.
We will go back to shopping at Giant, 20 miles out of Philadelphia, from now on. The experience at the Riverwalk Giant Supermarket was terrifying.
Morning Pharmacy employee needs customer service training. She takes great pleasure out of making sure pharmacy patients are miserable.
Her constant nasty comments to each patient including myself. She is very disrespectful and wont let you finish their comments including myself. Ive seen this happen to everyone. I go to the pharmacy's in late afternoon to avoid her.
Today because I had a question about my med for the pharmacist. He told me to come back to get my medicine in 20 minutes. I came back 30 minutes. Because she was angry I didnt check in with her.
She refused to tell me if my med was ready and she doesnt know when it will be. I went back to that pharmacist to check, he found it on desktop for pickup.
How Good is Giant Food Stores's Customer Service?
Summary of Giant Food Stores Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Giant Food Stores?
Product/ Service Question:
- “Online form not working”
- “Previous workdate”
- “Problem with food I picked up”
Request for Information Question:
- “My check from phonixeville pa giants is not there I got transferred to westgrove pa giants were did my check go”
- “Question giant direct”
- “Hoagie trays information”
Account Question:
- “Code won’t work”
- “Can't add rewards card to my account”
- “Asking about the reward”
Employment Question:
- “1099”
- “My W2. I don't get it yet”
- “Apply for job”
Cards Question:
- “Get id # for card”
- “Giant Card. My phone number is hooked to a card of a person who formerly owned the phone. I am an associate at Carlisle Pike Giant as a cashier and i need a card immediately and if not within a week I’d like my right to have the $25 owed.”
- “Bonus card”
Payments and Charges Question:
- “Billing”
- “Digital coupon problems”
- “Coupon”
Staff Question:
- “Rude associates, no help with problem”
- Customer service complaint, injury
- “Complaint about manager”
Shipping and Delivery Question:
- “Delivery time”
- “Wrong item sent”
- “I accidentally had my most recent delivery paid for by debit card and not EBT.”
Website/ Application Question:
- “There are a few of us that were kicked out of the app for no reason. Now I can't get into my account”
- “App”
- “Application is not loading”
Activation/ Cancellation Question:
- “Activate giant bonus card”
- “To cancel delivery”
- “Cancel my order”
Refund Question:
- “Refunds”
- “Refund”
- “Not refunded my pick up order”
Return/ Replace Question:
- “My gas points are not correct”
- “Change to gas rewardd”
- “Name change”
Other Question:
- “Giant direct”
- “Compliment”
- “Horrible store management”
Compare Giant Food Stores Customer Service To
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