Giant Food Stores Phone Numbers and Emails

Toll-Free Number:

  • (888) 814-4268

Customer Service:

  • (888) 263-1605
    Customer Receivables
  • (717) 246-7137

Giant Food Stores Emails:

info@giantfoodstores.com
optout@giantfoodstores.com
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Giant Food Stores Contact Information

Giant Food Stores Website:

Giant Food Stores Help Center:

Corporate Office Address:

The GIANT Company
1149 Harrisburg Pike
Carlisle, Pennsylvania 17013
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 7:00pm (ET)

Saturday: 8:00am - 5:00pm (ET)


Giant Food Stores Customer Service Reviews

2.0 / 5
Poor
Pissedconsumer4077816
Poor customer service

Wasat the deli, mind you I was the only person standing there, a good 5 minutes goes by til the ignorant person behind the counter recognized me, and proceeds to tell me he's the only person ther...

Vanessa P Yek
Horrible service
1.3

Right around the corner from us is the Giant store at 1502 West Chester Pike in West Chester, PA. At this point we are changing to the Shoprite just a little farther down the road. The customer s...

Summary of Giant Food Stores Customer Service Calls

997 TOTAL
CALLS
02:07 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Giant Food Stores Customer Service?

Employment Question:

  • “Payroll”
  • “Help me get my pay stubs on paper”
  • “Apply for job”

Cards Question:

  • “Ebt card money was stolen”
  • “Why did they take a $107 off my card”
  • “Need to change credit card payment account”

Staff Question:

  • Customer service complaint
  • “Last night the manager forgot to give me my 50$ PlayStation card not today nobody has answers or can help me.”
  • “Bad customer service”

Request for Information Question:

  • “Having problems checking out”
  • “How to regester into your system.”
  • “To find out about a certain product”

Payments and Charges Question:

  • “Have a guestion about payment”
  • “Promo code not working”
  • “Complaining about misinformation,Phamacy chargeof $185.00.that I paid for shingles vaccination. To get my 2nd shot Iwill be charged $485.00. This was not explained when I agreed to be vaccinated.”

Product/ Service Question:

  • “Connect my bonus card to my employment”
  • “Health insurance”
  • “Food not delivered”

Shipping and Delivery Question:

  • “I didn't get my free turkey and up to today my receipt said I qualified for it”
  • “Delivery services”
  • “Delivery fee”

Account Question:

  • “Online account info”
  • “Accounting”
  • “Need to reset my password”

Website/ Application Question:

  • “App”
  • “App issues”
  • “Trouble with website”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Order cancelled”
  • “Activate Giant rewards card”

Refund Question:

  • “Not refunded my pick up order”
  • “Never got refund from online order issue”
  • “Refund”

Return/ Replace Question:

  • “Need to exchange an item in my shopping list”
  • “Return”
  • “Change address”

Other Question:

  • “Set up rewards accy”
  • “Gas rewards problem again”
  • “Check re issue also was not paid for hours”

About

Giant Food Stores Delivery Policy
To read more: https://peapod.com/?c3ch=OpCo+Websites&c3nid=giantfoodstores.com
Giant Food Stores Terms of Service
To read more: https://giantfoodstores.com/terms-of-use
Giant Food Stores Privacy Policy
To read more: https://giantfoodstores.com/privacy-policy
Giant Food Stores FAQ
To read more: https://giantfoodstores.com/frequently-asked-questions
Giant Food Stores Pros and Cons

Pros: Convenience, I like the store, Good location, Attune to community needs, Products that i purchased

Cons: Poor management for customer service incidents, Way i was treated, Very rude employee, Poor customer service, How the employees are

Related Companies

Ahold, Stop And Shop, Foodhold Usa, Peapod, Natures Promise

Summary

Giant Food Stores is a retail chain operating across Pennsylvania. The company has more than 90 years of experience in grocery retail and over 200 stores. In addition the company provides online shopping opportunities and delivery. The range of products is represented by a family of brands including: Simply enjoy, Smart Living, Always My Baby, Etos, CareOne etc. The retail chain accepts the following payment methods: cash, credit cards, checks, electronic Benefits cards, check cards etc. Giant Food Stores provide a range of benefits for customers: coupons, bonus cards, gas saving programs.

Giant Food Stores reviews and complaints

Giant Food Stores is ranked 74 out of 413 in Food Stores category

Area Served

USA

Payment Methods

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